What if my order arrives broken or damaged?
Damaged goods must be reported to NieNie Ceramica withing 48hours of delivery time for a refund to be issued.
Shipping cost will not be refunded.
A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to NieNie Ceramica with the report. (Email to firstname.lastname@example.org)
Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will be expired.
Refund or exchange of product will be discussed on a case to case basis.
What is the shipping policy?
NieNie Ceramica ships worldwide, the shipping price depends on the country of delivery and the amount of pieces.
- Standard Shipping €5 (0kg - 5kg); Heavy goods shipping €8 (5kg - 25kg)
- Orders above €100 get free shipping!
- Pickup (free) in the studio (Alcoy, Spain)
International Shipping in EU:
- Standard Shipping €8 (0kg - 5kg); Heavy goods shipping €15 (5kg - 25kg)
- Orders above €100 you get free shipping!
Shipping outside of EU:
- Shipping outside of Europe will be calculated at the moment depending on how much you buy, the weight and the distance.
Pieces in stock will be shipped within 1 week of the order receipt and arrive approximate 1 week later.
Custom made pieces and pieces which are out of stock have a delivery time of 4 to 5 weeks. Every piece is handmade and the process is slow which makes it a long delivery time. But I assure you, it is worth the waiting!
The pieces might be very qualitative and strong, they are still fragile and breakable.
I make sure all pieces are packed carefully and with a lot of attention. Bubble foil and paper are used to protect the pieces.
See the refund policy in case your order did arrive broken!
Can I put my dinnerware in the dishwasher or microwave?
Yes, everything is food-, and dishwasher safe. Although I recommend to wash your pieces by hand and to not put it in the oven.
Do I accept custom orders?
Yes I accept custom orders. You can contact me with your ideas, if you want a cooperation or if you need a large order. I will get back to you as soon as possible to discuss the possibilities.
Some examples: a custom made planter, a large order for restaurants, a custom made dinnerware set, a custom made house number, a custom made nametag,....