FAQ

What if my order arrives broken or damaged?

Damaged goods must be reported to NieNie Ceramica withing 48hours of delivery time for a refund to be issued. 

Shipping cost will not be refunded.

A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to NieNie Ceramica with the report. (Email to info@nienieceramica.com)

Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will be expired.

Refund or exchange of product will be discussed on a case to case basis.

What is the shipping policy?

NieNie Ceramica ships worldwide, the shipping price depends on the country of delivery and the amount of pieces. 

• Standard Shipping €5 (0kg - 5kg); Heavy goods shipping €8 (5kg - 25kg)
• Orders above €100 get free shipping!
• Pickup (free) in the studio (Alcoy, Spain)

International Shipping in EU:

• Standard Shipping €8 (0kg - 5kg); Heavy goods shipping €15 (5kg - 25kg) 
• Orders above €100 you get free shipping!

Shipping outside of EU:

• Shipping outside of Europe will be calculated at the moment depending on how much you buy, the weight and the distance.

Pieces in stock will be shipped within 1 week of the order receipt and arrive approximate 1 week later. 

Custom made pieces and pieces which are out of stock have a delivery time of 4 to 5 weeks. Every piece is handmade and the process is slow which makes it a long delivery time. But I assure you, it is worth the waiting!

Packaging

The pieces might be very qualitative and strong, they are still fragile and breakable. 

I make sure all pieces are packed carefully and with a lot of attention. Bubble foil and paper are used to protect the pieces.

See the refund policy in case your order did arrive broken! 

Can I put my dinnerware in the dishwasher or microwave?

Yes, everything is food-, and dishwasher safe. Although I recommend to wash your pieces by hand and to not put it in the oven.

Do I accept custom orders?

Yes I accept custom orders. You can contact me with your ideas, if you want a cooperation or if you need a large order. I will get back to you as soon as possible to discuss the possibilities. 

Some examples: a custom made planter, a large order for restaurants, a custom made dinnerware set, a custom made house number, a custom made nametag,....