Refund policy

Damaged Goods Refund

Damaged goods must be reported to NieNie Ceramica withing 48hours of delivery time for a refund to be issued. 

Shipping cost will not be refunded.

A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to NieNie Ceramica with the report. (Email to eugenie.pauwels@hotmail.com)

Damages outside of the 2 day limit will not be refunded as time sensitive insurance claims will be expired.

Refund or exchange of product will be discussed on a case to case basis.